Discussion:
Page Cannot be Displayed for one user
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Marty
2007-06-22 10:43:01 UTC
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This is weird. We have an intranet with a search page. One user has
complained it doesn't work for him. He gets page cannot be displayed. when he
does the search. I got him to send me the string in the address bar when it
fails:

http://hawk/admin-infrastructure/admin-search/HAWKQuery.idq?CiCatalog=D%3A%5CHAWK%5CCATALOG.WCI&CiMaxRecordsPerPage=10&CiTemplate=%2Fadmin-infrastructure%2Fadmin-search%2FHAWKQuery.htx&CiSort=rank%5Bd%5D&CiColumns=filename%2Csize%2Crank%2Ccharacterization%2Cvpath%2CDocTitle%2Cwrite&CiFlags=DEEP&CiMaxRecordsInResultSet=300&CiForceUseCi=false&HTMLQueryForm=%2FAdmin-Infrastructure%2FAdmin-Search%2FDefault.asp%0D%0A%0D%0A&CiScope=%2F&CiRestriction1=anglian

If I paste this into my address bar it works. So it must be security or IE
settings ?
I doubt security, as he is in the same NT group as the other users and the
security settings are the same for all pages. Every other page and function
on the site works for the user. I tried blindly changing settings on my IE to
replicate the problem , but couldn't. Users have their settings locked, so I
can't get a more explicit error from the user than "Page Cannot be Displayed".
Any Ideas ?
--
Marty
WenJun Zhang[msft]
2007-06-25 07:58:34 UTC
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Hi Marty,

You are correct. This is most likely a specific client issue but not a
server-side indexing service or IIS one.

To expose more detailed error info of the problem, you can run webfetch on
the problematic client to trace the rawdata of http request/response.

HOW TO: Use Wfetch.exe to Troubleshoot HTTP Connections
http://support.microsoft.com/default.aspx?scid=kb;en-us;284285

To use, please input:

Host: hawk

Path:
/admin-infrastructure/admin-search/HAWKQuery.idq?CiCatalog=D%3A%5CHAWK%5CCAT
ALOG.WCI&CiMaxRecordsPerPage=10&CiTemplate=%2Fadmin-infrastructure%2Fadmin-s
earch%2FHAWKQuery.htx&CiSort=rank%5Bd%5D&CiColumns=filename%2Csize%2Crank%2C
characterization%2Cvpath%2CDocTitle%2Cwrite&CiFlags=DEEP&CiMaxRecordsInResul
tSet=300&CiForceUseCi=false&HTMLQueryForm=%2FAdmin-Infrastructure%2FAdmin-Se
arch%2FDefault.asp%0D%0A%0D%0A&CiScope=%2F&CiRestriction1=anglian

Auth: (in case the site is anonymous enabled, just use Anonymous, otherwise
please specify proper user credential)

Press Go! to issue a http request to the server and check what response is
returned. I think the trace should slow us with some clue. Please feel free
to paste the whole log data here and I will be glad to help on checking it.

Have a good day.

Sincerely,

WenJun Zhang

Microsoft Online Community Support

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Marty
2007-06-25 11:35:00 UTC
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Thanks,
Can you suggest a more appropriate newsgroup to continue this post ?
BTW I got the user to run wfetch and his output was as below: (I have no
idea what it means)

WWWConnect::Connect("hawk","80")

IP = "10.248.208.151:80"

source port: 1623


SEC_I_CONTINUE_NEEDED - InitializeSecurityContext


REQUEST: **************

GET
http://hawk/admin-infrastructure/admin-search/HAWKQuery.idq?CiCatalog=D%3A%5CHAWK%5CCATALOG.WCI&CiMaxRecordsPerPage=10&CiTemplate=%2Fadmin-infrastructure%2Fadmin-search%2FHAWKQuery.htx&CiSort=rank%5Bd%5D&CiColumns=filename%2Csize%2Crank%2Ccharacterization%2Cvpath%2CDocTitle%2Cwrite&CiFlags=DEEP&CiMaxRecordsInResultSet=300&CiForceUseCi=false&HTMLQueryForm=%2FAdmin-Infrastructure%2FAdmin-Search%2FDefault.asp%0D%0A%0D%0A&CiScope=%2F&CiRestriction1=anglian HTTP/1.1

Host: hawk

Accept: */*

Connection: Keep-Alive

Authorization: NTLM TlRMTVNTUAABAAAAl4II4gAAAAAAAAAAAAAAAAAAAAAFASgKAAAADw==




RESPONSE: **************

0x2746 Socket Error On Receive
0x2746 Socket Error On Receive
WWWConnect::Close("hawk","80")

closed source port: 1623
.._..
2007-06-25 13:52:16 UTC
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Post by Marty
RESPONSE: **************
0x2746 Socket Error On Receive
0x2746 Socket Error On Receive
WWWConnect::Close("hawk","80")
closed source port: 1623
Might try running a rolling ping (ping -t hawk) and watching it for a while
to check for packet loss.

Any "security" software running on the PC? Firewall, anti-virus (with built
in firewall)?

Has it been scanned for viruses with recent virus definitions?

Is it wireless?
Marty
2007-06-25 14:07:02 UTC
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Might try running a rolling ping (ping -t hawk) and watching it for a while
to check for packet loss.

I don't think it's a network type issue, as every other page on the Intranet
works fine and this page never works (for this 1 user) and he says it's been
like this for months.

Any "security" software running on the PC? Firewall, anti-virus (with built
in firewall)?

we run a standard build on the users PC's and the PC's are locked down.
There is nothing on the PC that isn't installed on 3000 others and they all
work. Users cannot write to their C: drive so he can't have installed
anything himself...

Has it been scanned for viruses with recent virus definitions?
Daily

Is it wireless?
Nope

I shall get him to try a collegues PC (and vice versa)...
.._..
2007-06-25 21:22:54 UTC
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Post by .._..
Might try running a rolling ping (ping -t hawk) and watching it for a while
to check for packet loss.
I don't think it's a network type issue, as every other page on the Intranet
works fine and this page never works (for this 1 user) and he says it's been
like this for months.
Any "security" software running on the PC? Firewall, anti-virus (with built
in firewall)?
we run a standard build on the users PC's and the PC's are locked down.
There is nothing on the PC that isn't installed on 3000 others and they all
work. Users cannot write to their C: drive so he can't have installed
anything himself...
Well, with that level of access it shouldn't be too hard to swap out for a
completely different machine then no?

Either way, not an IIS issue...

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